FAQs + Care Info
All our products are lovingly handcrafted to order thus please allow us 3-6 business days for to produce and ship your order. For Europe we ship via DPD / Omniva or Latvian Pasts.For outside of Europe we ship via Latvian Pasts.Postage is calculated at checkout.
WHERE DO YOU SHIP?
We accept various payment methods such as credit/debit cards, PayPal, Apple Pay, Google Pay, and more. Please refer to our payment page for a complete list of payment options.
WHAT IS ESTIMATED DELIVERY TIME?
It depends on the country where the parcel is shipped, below you can fins an approximate destination time:Latvia, Estonia, Lithuania: 3-5 business days Europe: 5-10 business days Everywhere Else: 10-21 business days
CAN YOU GIFT WRAPPED MY ORDER?
Yes, we provide a gift wrapping option as well as a gift message. Please email us at email@example.com
ARE CUSTOMS DUTIES, FEES AND IMPORT TAXES ARE INCLUDED IN THE PRICE?
Possible customs duties, fees and import taxes are not included in the price and fully paid by the buyer.
WHAT IS YOUR CANCELLATION POLICY ?
I can accept cancellation of order before item is shipped. The exception is products with personalization.
DO YOU ACCEPT EXCHANGES AND RETURNS?
If for any reason you are unhappy with your purchase, please contact us at
firstname.lastname@example.org to discuss your concerns.
You have 30 days to return or exchange the item.
Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
While we hope you love your item, please keep in mind that the nature of a hand made product means you should expect some slight variation compared to the selling images. All dimensions given are approximate. Similarly, colours can appear differently on different screens and may vary slightly with different dye lots.
Once your return has been received, a refund will be made to your original payment method within 3 working days. Please allow 7-10 working days for the refund to reach your account.
HOW DO I TAKE CARE OF THE PRODUCT?
Use liquid and hypoallergenic detergents for washing to avoid allergic reactions.
Wash on a delicate cycle or hand-wash : 30 degrees ( 86 degrees Fahrenheit) for 30 minutes
DO YOU TAKE CUSTOMISED AND PERSONALISED ORDERS?
Yes, please message me and we can discuss your request
DO YOU HAVE WHOLESALE AVAILABILITY?
yes, please contact us at email@example.com to discuss it